FAQ


How does it work?

You can pick out the perfect pieces online for you and your family to paint at home. When you get to the checkout, choose whether you'd like to have your order delivered or if you would like to pick it up (Pickups at the back lot of Fired Up! We'll bring it right to your car!). Once you've painted your ceramics, get in touch with us through the contact page, and we'll arrange a time for you to either drop off your ceramics, or we can pick it up (additional pick up fee may apply).

What's included in the pricing?

Included in the pricing are your ceramics you've ordered and a paint kit with everything you need to paint your creation (paints in the colours of the rainbow, two brushes, one palette and instructions).

What do I do when I get done painting? 

When you're done painting, reach out to us through the contact form here to arrange for a pickup date or drop your pottery to us at Fired Up! 1801 Fort street for firing. 

How long does it take to be fired?

We aim to have your creation fired in our conventional 7 day turn around. If you have a deadline please inform us as soon as possible so that we can work with you to get your pottery back by your deadline. Please Note: This is subject to change during the COVID-19 State of Emergency.

How can I get in touch if I have questions?

Please feel free to use our contact form or reach out to us via phone at 250.818.4543 between the hours of 11 am-4 pm Monday to Saturday.