FAQ


How does it work?

You can pick out the perfect pieces online for you and your family to paint at home. When you get to the checkout, choose whether you'd like to have your order delivered or if you would like to pick it up (Pickups are now back in the main studio of Fired Up!). Once you've painted your ceramics,you can drop off your ceramics to be fired at our studio during staffed hours, or we can pick it up (additional pick up fee may apply).

What's included in the pricing?

Included in the pricing are your ceramics you've ordered and a paint kit with the important things you need to paint your creation (paints in the colours of the rainbow, and instructions).  Any leftovers, you keep!

What if I want different colours than the ones in my kit?

Great news! we now have glaze add on combos you can order!

What about brushes and stuff?

While we no longer include brushes, we do offer them for sale very cheaply.  Also you can use almost any other (*CLEAN*) paint brush you'd like.  You can also use a clean sponge, q tips, your fingers etc.  As long as the item is clean you can probably use it.

What do I do if I mess up?

No worries! this glaze is pretty magical.  You can fix almost any mistake with a clean damp sponge or cloth, you gently wipes the area you want to fix with a clean spot until your mistake is gone. You can also gently scrape with a toothpick if it's a drier spot first.  Almost no mistake is set in stone, until we fire it, then it's set in glass,

Help! I got glaze on me/my clothes/the table/the floor/the ceiling/my dog 

Stop! Do not panic! This glaze will come off of and out of everything.  It's non toxic, totally water soluble and non scary.  If you have it on a fabric, let it dry and you can flick most of it off, and the rest you can wipe with a wet cloth.  There isn't much we haven't accidentally (or intentionally) gotten glaze on, so we are mess experts.

What do I do when I get done painting? 

When you're done painting, reach out to us through the contact form here to arrange for a pickup date or drop your pottery to us at Fired Up! 1801 Fort street for firing. 

How long does it take to be fired?

We aim to have your creation fired in our conventional 7 day turn around. If you have a deadline please inform us as soon as possible so that we can work with you to get your pottery back by your deadline. Please Note: This is subject to change during the COVID-19 State of Emergency.

How can I get in touch if I have questions?

Please feel free to use our contact form or reach out to us via phone at 250.818.4543 or email info@firedupceramics.ca